Shipping Policy
At goodluckinaustralia, operated by Miluo Yunsheng E-commerce Co., Ltd. Kaiying Branch., we are committed to providing efficient, reliable and transparent shipping services to global customers, ensuring that your orders are delivered safely and on time. This Shipping Policy applies to all orders placed on our independent site, and it is closely linked with our Return & Refund Policy to provide you with a complete shopping experience.
1. Shipping Scope
We provide international shipping services to most countries and regions around the world, including but not limited to the EU/EEA, North America, Southeast Asia, and Oceania. For remote areas or regions with strict import restrictions, we will inform you in advance if shipping is not available, and you can choose to cancel the order for a full refund.
2. Shipping Costs
Shipping costs are calculated based on the weight, volume of the goods, and the destination country/region. The specific shipping fee will be automatically calculated and displayed at the checkout page before you place the order. We may occasionally launch free shipping activities for orders that meet a certain amount; please pay attention to our store announcements for details.
3. Order Processing and Shipping Time
- Order Processing: After you place an order and complete the payment, our team will process your order within 1-3 working days (excluding weekends and holidays), including product inspection, packaging, and handover to the logistics provider.
- Transit Time: The estimated transit time varies by destination country/region, generally 7-25 working days. For EU/EEA countries, the transit time is usually 7-15 working days; for North American countries, it is 10-20 working days; for remote areas, the transit time may be extended by 3-5 working days.
- Note: Transit time is an estimate and may be affected by customs clearance, weather, logistics peak seasons and other uncontrollable factors. We will keep you updated on the logistics status in a timely manner.
4. Logistics Tracking
After your order is shipped, we will send a logistics tracking number to your registered email address (
[email protected]) and update the tracking information on the order details page. You can use the tracking number to query the real-time logistics status on the official website of the corresponding logistics provider.
5. Customs and Import Duties
For cross-border orders, customs clearance is required in the destination country/region. The import duties, taxes and other related fees incurred are borne by the buyer, which are determined by the customs regulations of the destination country/region. We will provide the necessary customs declaration documents to help you complete the clearance smoothly. If the order is detained by customs due to the buyer's failure to provide required information or comply with local regulations, the relevant risks and costs shall be borne by the buyer.
6. Shipping Restrictions
In accordance with international shipping regulations and the laws of various countries, we do not ship prohibited items, including but not limited to flammable, explosive, toxic, and controlled items. If your order contains prohibited items, we will contact you to cancel the order and refund the full amount.
7. Shipping Issues and Handling
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us via [email protected]/What's app +86 13787988684 within 7 days after the estimated delivery date, providing your order number and relevant photos/videos. We will verify with the logistics provider and provide a solution (reissue, refund or compensation) within 3-5 working days.
- Delayed Delivery: If your package is delayed beyond the estimated transit time, please contact us, and we will inquire about the logistics status and coordinate with the logistics provider to speed up the delivery process.